hayesgardenworld.co.uk - Terms and Conditions

Terms & Conditions | Hayes Garden World

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Terms & Conditions | Hayes Garden World Jump to Navigation +44 (0)15394 33434+44 (0)15394 82333 My AccountMy Basket Terms & Conditions Click here to Buy Now Register for eNews Gift Vouchers Every effort will be made to ensure that all products displayed on our website are available. However we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within the times stated on our wordage page, these vary depending on the wordage option selected. We will contact you once we receive your order (we aim to contact you within 24 hours) to unify a suitable wordage date. If there are any availability issues, you will be notified and you have the right to cancel. Our wordage prices and options are all explained under our wordage policy. These are widow to the order once you have typed in your write and moved on to the next stage. Prices and Tax The price shown for the goods excludes postage and packaging unless specifically stated. The charges for postage and packaging are shown at the Checkout level once you have entered your personal details, but surpassing any payment information is taken. We do not offer wordage outside of the U.K., therefore all prices listed will include VAT. Cancellation and Returns Cancellations of goods surpassing wordage Once you have finalised your purchase, if you decide that you want to cancel your order, you can e-mail us with your order number or undeniability us on 015394 82333 and request Internet sales. Goods that victorious in good condition, but you have reverted your mind If you wish to return your products once you have received them considering you have reverted your mind and the goods are exactly as expected, then you will receive a refund for the total value of the goods excluding any wordage charge. It will moreover be your responsibility to return the goods to us. It may be possible for us to collect the goods from you, however a hodgepodge tuition will need to be well-set depending on your location. Any hodgepodge financing will be deducted from your refund. A standard £10 will be charged for the return of any large product within the UK. We will unify the hodgepodge with our carrier or own transport.  You have 14 days to return or request hodgepodge of any goods you have ordered in error or do not require. As detailed whilom there may be supplementary costs if we are required to collect. Goods that victorious damaged If a product arrives damaged, in the first instance we can replace the damaged part as this tends to be the quickest solution. If it is not possible to do this we can organise the wordage of a well-constructed new product. Customer satisfaction without wordage is our highest priority. The whilom two processes are methods of rectifying a problem and do not in any way effect your statutory rights to a full refund. Goods that victorious variegated to how they have been described Whilst every effort is made to ensure that the goods delivered to you are exactly as described on our website, occasionally mistakes occur. If you receive a product that is not what you ordered and it does not squint like a suitable upgrade, then please undeniability us and we will resolve the matter with urgency.               If you are not entirely happy with the volitional product or our worthiness to rectify the wordage mistake, then you are entitled to a full refund including your wordage tuition and we will unify to collect the goods at our cost. Colours The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. If you finger you have been mislead, please contact us and we can discuss this matter.  Confidentiality All confidential information, including credit vellum details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in vibrations with the Data Protection Act. Indemnity You stipulate to indemnify us versus any claims, losses, liabilities, damages and expenses (including legal fees), welling out of your use of this site. Jurisdiction The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts. Consumer Rights None of the whilom Terms and Conditions affects your statutory consumer rights.     Christmas Tree Ordering and Returns Policy Returning your tree could not be easier If the tree arrives damaged, does not meet your expectations or your requirements have changed, just reply to the email confirmation of your order and tell us what you would like to do. Your options are:MartIf the tree is damaged or does not fit your requirements and you require a replacement or alternative, we can unify the mart for you. The forfeit of the return of a damaged tree for refund is Free. The forfeit of an mart considering you have reverted your requirements is just £10. Return for Refund If the tree is not as described and you require a refund, we can unify hodgepodge of the tree and issue a full refund with no financing involved. A full refund including your wordage tuition will be issued. You have 14 days to return any goods that are unwanted without any financial penalty. Do you need to be home? We can usually unify either of these within a day or two, you will not unchangingly need to be home to winnow the mart and if there is somewhere it can be left in your sparsity we can unify to do the mart from there or make the hodgepodge from there. It can moreover be placid from or left at a neighbour’s house or from as long as we have prior notification of the volitional address. Can I have my parcel delivered to an volitional address? Your item can be delivered to any wordage address; it is easy to select the volitional write as you are checking out on our website. Just uptick the box that says unhook to Billing write and it will then indulge you to enter an volitional wordage address. Do I need to vivify my Tree Guarantee? Your Guarantee will be automatically zingy once it is delivered and is registered on our order system. You will need to retain your order number for future claims on your guarantee. How long will it take to unhook my Christmas tree? Your Christmas tree will usually be delivered within 48 Hours during the run up to Christmas, but can be delivered within 24 hours or on a specified stage if required. Closer to Christmas all trees will aim to unhook within 24 hours as standard. Our standard wordage tuition of £4.99 applies no matter what your requirements unless you require a Saturday delivery. In this instance there will be an spare tuition of £20.00 and you will need to verbally teach us of this request. If you require a tree the pursuit day on which you place your order, you will need to make telephone contact to teach us of this requirement as during rented times, we can run 24 hours behind. Purchasing a Christmas tree for wordage to Europe or Internationally If you wish to get a quote for wordage of a Christmas tree or items to go abroad, please email us through the contact us page (click here). With your full write and details of the items(s) you would like to order. You can either link to them or provide us with the website product reference so that there is no confusion. Hayes XYZ is the trading name of Hayes Garden World Limited, which is a visitor incorporated in England and Wales and registered under visitor number 1597594 VAT No GB-153 8516 58. 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